Frequently asked questions

Sort is your team’s collective brain. It keeps your documents, conversations, and knowledge in one place, with AI that answers questions and keeps your documents up to date as your work changes.

For teams with ideas worth keeping and too much context scattered around. Founders, product teams, engineers, operations teams, and anyone tired of hunting for answers can make a home for their knowledge here. You can use Sort on your own too, then bring people in as your work grows.

Project briefs, meeting notes, research, onboarding, decisions, processes: the things your team needs to remember and act on. You might start with a team wiki or a single project. From there, Sort can help you find answers, connect related work, spot contradictions, and improve the material as you go.

Sort keeps your team’s knowledge and the intelligence that works with it together. You can ask it to use what your team already knows, create and improve pages, and keep an eye on how that knowledge changes. Living pages get a daily check for freshness, relevance, and contradictions, so maintaining your knowledge becomes part of the workspace itself.

Email us at [email protected] and tell us a little about your team. We’ll help you set up your workspace, bring over your knowledge, and find a useful place to start. Your first month is a trial. If you don’t like Sort, we’ll refund that month in full.

Of course. Get in touch at [email protected] and tell us what you’d like Sort to help with. We can walk you through the product using the kinds of questions, documents, and workflows your team actually deals with.

Yes. We can handle the migration for you, or you can use our migration agents to connect to your data sources and bring your knowledge over. Tell us where your documents and data live, and we’ll help you choose the right approach. You don’t have to spend your first week copying everything by hand.

Start with something people reach for every week: a live project, your onboarding guide, recurring processes, or the decisions everyone keeps asking about. Bring over the useful context, invite the people who know it best, and try asking Sort a few real questions. You can grow the workspace from there.

Invite teammates from your workspace’s member settings and add them to the right teams. They’ll follow their invitation to get set up. Members are included in the workspace price, so you can bring the people involved in the work together without counting seats.

Use Log in and sign in with your email link or Google account. If you’ve been invited, use the email address your teammate invited. Missing a link? Check your spam folder or request a fresh one. If you’re still stuck, email [email protected] and we’ll help you get in.

Our founding customer plan is $299 USD a month per workspace. It includes unlimited members, pages, AI, chat, and storage, with fair use keeping things sustainable. You can get your whole team working together without per-seat bills or counting tokens. Enterprise plans have custom pricing based on your setup. Get in touch at [email protected] to talk it through.

No. The price is for the workspace, so your team can grow without a bill for each new person. You can organize people into different teams inside that workspace. If you need separate workspaces, each has its own subscription.

Yes. Your first month is a trial. Bring your team, move in some real knowledge, and see what Sort can do in your everyday work. If you don’t like it, we’ll refund everything you paid for that month. Email [email protected] and we’ll help you get started.

Use Sort as much as your team needs for its own work. If a workload gets heavy enough to cause real costs or service problems, we’ll talk with you about a plan that works.

Yes. Founding customers keep the $299 monthly workspace price while their subscription stays active, subject to fair use. We want that offer to work well for your team and remain sustainable as Sort grows.

A living page gets a daily review from Sort. We read it alongside the rest of your knowledge and check whether it’s still fresh, relevant, and consistent. Has a process changed? Does another page say something different? Did a chat surface something new? Sort can bring it to the right person’s attention, suggest an edit, update the page, or create a new page when the knowledge needs one.

No. Keep processes, project context, and guides that change over time up to date with Sort. Leave material such as a record of a past decision as it is. You decide which pages receive that ongoing attention.

Sort looks across your knowledge during its daily review, so it can notice when two pages tell different stories. It can notify the person involved, suggest how to resolve the mismatch, or make a fix automatically through the workflow. That helps your team catch conflicting instructions before someone has to discover them the hard way.

Yes. Sort’s embedded agents can help pages fix problems, find a better category, suggest clearer titles, and improve their content. A rough note can become easier to find and understand, and an existing guide can get the attention it needs. Those improvements can be suggested or applied automatically as part of your page workflow.

On enterprise plans, yes. You can define custom agents that step into the workflow of our embedded agents. That lets you bring your own way of reviewing and improving knowledge into Sort: for example, checking a page against your team’s writing conventions or a specialist review process. Talk to us about the workflow you want to build.

A project brief, an idea, a decision, a how-to, a meeting note: anything your team should be able to find and use again. You can organize pages into a hierarchy, connect related knowledge, and add files for context. Give your knowledge a home, then let your team and Sort build on it.

Yes. Search for what you remember or ask Sort the question you actually want answered. It can help find relevant knowledge and explain it in context, so you don’t have to remember a document’s exact title or folder. Workspace AI works with the knowledge you have permission to access.

Share pages, add comments and reactions, and keep conversations close to the work. Teammates can contribute what they know, ask questions, and turn the answer into something the next person can find. Sort’s AI can help the team summarize, refine, and build on that shared context.

Yes. Page history lets you look at earlier versions and understand how the content evolved. It’s useful when you want to revisit an old explanation or follow the changes behind a decision.

Yes. You can export page content as Markdown or HTML and keep a portable copy of your written knowledge. If you’re planning a larger move or need help with a workspace export, email [email protected] and tell us what you want to take with you.

Ask it to find an answer, explain a decision, summarize your research, draft a brief, or improve a page. Sort works with your team’s knowledge and can create and update pages as part of the work. Its embedded agents also help look after your knowledge through living pages and automatic page improvements. Give it a goal and see where it can take the work.

We use leading, state-of-the-art models from OpenAI, Anthropic, and Google. Our intelligent routing and decision layer chooses which model to use and where it will be most useful. You can focus on the work while Sort handles the model decisions behind it. Enterprise customers can also choose specific models and providers.

You can open the AI orb on a page to bring that page into the conversation, or ask Sort to find relevant knowledge in your workspace. A little direction goes a long way: tell it what you’re trying to do, who the result is for, and any details that matter.

Yes. You can reach Sort’s intelligence through email, Slack, your internal messaging tools, or even a phone call. Ask a question or put that intelligence to work from the place you’re already using. Tell us which channels your team uses and we’ll help you get connected.

Yes. We support MCP, the Model Context Protocol, for connecting AI tools and context. If you have an MCP setup you want to use with Sort, tell us about it and we’ll help you work through the connection.

Sort uses your team’s knowledge to give its answers useful grounding, but AI can still get things wrong. Check the source when a detail matters, and give it a correction or more context when something seems off. Living pages also help surface stale or conflicting knowledge that could otherwise lead to a bad answer.

It knows the FAQ you’re reading. Ask it about the product, pricing, or getting started, and it will answer with links to the relevant entries. Your private workspace is separate: this public chat can’t read your documents or make account changes. Keep confidential details out of it; questions and recent chat context are sent to our AI provider to generate replies.

Your workspace is your organization’s home in Sort. Inside it, teams give different groups their own people, pages, and context. You can keep several teams together under one workspace subscription, or use separate workspaces when you need separate homes for the work.

Yes. Team membership and permissions control who can access the content. Open teams can be discovered and joined by eligible workspace members; private teams keep access within their membership. Workspace members need to join a team before they can view its content.

Yes. Invite them as workspace members and give them access to the teams they need. They’re included in the workspace’s member allowance, just like the rest of your team. Check the team memberships so they have the right context for the work you’re sharing.

Yes. Workspace AI’s search and actions follow workspace and team permissions. It works with the knowledge available to you in your current context, so asking AI a question doesn’t give you access to another team’s private content.

We protect access with account authentication, workspace and team permissions, and server-side checks on content and actions. We also use technical and organizational measures to protect the information you share with us. If your team has particular security requirements, we’re happy to work through them with you at [email protected].

No. Your workspace data is used to provide Sort’s features and AI assistance, not to train AI models. For questions about provider processing, retention, or your team’s data requirements, get in touch at [email protected].

Our compliance work and ISO certification are in progress. They’re pending, so we’re not claiming completed certification today. If your team needs an update for a security review, contact [email protected] and we’ll share where things stand.

Email [email protected] for privacy questions, data requests, or a data processing agreement. We’ll help you work through what your team needs. Our Privacy Policy and Terms of Service are also available on this site.

Enterprise plans give you more control over how Sort works for your organization. You can choose specific models, providers, and regions, use your own local models, arrange an internal-network deployment, and add custom agents to our embedded document workflows. Pricing is custom to your setup. Email [email protected] and tell us what your team needs.

Yes. For enterprise customers, Sort can use your own local models and be deployed within your internal network. Get in touch at [email protected] to talk through your environment and the setup you want.

Yes, on enterprise plans. We can work with you on specific model choices, AI providers, and regions to fit your organization’s requirements. Tell us what needs to run where, and we’ll help plan the setup with you.

For an existing account or workspace, email [email protected] and tell us what you’re trying to do and where you got stuck. For a demo, migration, pricing, or enterprise setup, use [email protected]. We’d love to hear what your team is working on.

Please do. Send your ideas to [email protected], especially the problem behind them and how your team handles it today. Hearing about real workflows helps us decide what to build and what to make better.

We’re Sort Works Ltd, the team building Sort. You can reach us at [email protected] for product questions, [email protected] for help, [email protected] for privacy, and [email protected] for legal questions.